Privacy Policy

ShieldPoint (“ShieldPoint,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request pest control services, request a quote, schedule an appointment, or otherwise interact with our business.

This Privacy Policy applies specifically to our Pest Control services and the website:
pestcontrol.shieldpoint.ca

1. About ShieldPoint

ShieldPoint provides residential and commercial pest control and pest management services in Ontario.

Legal Business Name: Shieldpoint
Operating Name: ShieldPoint

Business Address:
Brampton, Ontario,
Canada

Email:
shieldpointpestcontrol@gmail.com

Phone:
+1 (437) 599-2177

Website:
pestcontrol.shieldpoint.ca

2. Personal Information We Collect

Depending on how you interact with ShieldPoint, we may collect information necessary to respond to your request, provide pest control services, manage appointments, process payments, communicate with you, and maintain appropriate business records.

Contact Information

Full name
Email address
Telephone number
Service address
Billing address, where applicable
Preferred contact method

Property and Pest Information

Property address
Residential or commercial property type
Type of pest or suspected pest
Location of pest activity
History of pest activity
Previous pest treatments
Property access information
Information about pets or occupants where relevant to treatment safety
Customer-provided photographs or videos
Special preparation or treatment requirements

Appointment and Service Information

Appointment date and time
Service requested
Treatment records
Follow-up appointments
Service notes
Customer instructions and requests

Payment Information

We may collect billing and transaction information necessary to process payments and maintain business records.

Where payments are processed through a third-party payment provider, payment card information may be collected and processed directly by that provider rather than stored by ShieldPoint.

3. How We Collect Information

We may collect information:

Through website contact forms
Through quote request forms
When you request a pest inspection
When you schedule a treatment
By telephone
By email
Through online booking systems
During property inspections or service visits
Through customer communications
Through cookies and website analytics
Through authorized third-party service providers

4. How We Use Your Information

We may use personal information for reasonable business purposes, including:

Responding to service inquiries
Providing pest control estimates
Scheduling inspections and treatments
Providing pest control services
Preparing treatment plans
Maintaining service records
Providing follow-up services
Communicating treatment instructions
Sending appointment reminders
Processing payments
Providing customer support
Improving our services
Maintaining business records
Preventing fraud or misuse
Complying with legal and regulatory requirements
Protecting our legal rights and interests

5. Pest Treatment & Safety Information

Certain information may be collected because it is relevant to the safe delivery of pest control services.

This may include information regarding pets, occupants, children, access restrictions, sensitivities voluntarily disclosed by customers, treatment areas, and preparation requirements.

We use such information only as reasonably necessary to provide services, communicate safety instructions, and manage the treatment.

6. Consent

Where required by applicable law, ShieldPoint will obtain meaningful consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by applicable law.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions.

7. Marketing Communications

Where permitted by law, we may send promotional communications about pest control services, seasonal treatments, special offers, maintenance programs, or related services.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the message or by contacting:
shieldpointpestcontrol@gmail.com

Unsubscribing from marketing communications does not prevent us from sending important service-related or transactional communications.

8. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

Operate the website
Remember preferences
Understand website traffic
Improve website performance
Measure advertising performance
Understand customer interactions

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Service Providers

ShieldPoint may use trusted third-party service providers to support our business.

Website hosting
Website analytics
Email services
Online booking
Customer relationship management
Payment processing
Cloud storage
Advertising and marketing
Business communication
IT and security

We expect service providers handling personal information on our behalf to use appropriate safeguards and only process information for authorized purposes.

10. Disclosure of Personal Information

ShieldPoint does not sell your personal information as a business practice.

We may disclose information where reasonably necessary to:

Provide requested pest control services
Process payments
Schedule appointments
Use authorized service providers
Meet legal or regulatory requirements
Respond to lawful requests
Protect customers, employees, property, or our business
Prevent fraud or security incidents
Establish, exercise, or defend legal claims

11. Cross-Border Processing

Some third-party service providers used by ShieldPoint may store or process information outside Canada.

Where information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or regulatory authorities in that jurisdiction.

12. Protection of Personal Information

ShieldPoint uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, disclosure, alteration, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure.

13. Privacy Breaches

If ShieldPoint becomes aware of a privacy breach involving personal information, we will assess the incident and take appropriate steps in accordance with applicable privacy laws.

Where legally required, we will notify affected individuals and/or applicable regulatory authorities.

14. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, meet legal requirements, and protect our legitimate business interests.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

15. Access and Correction

Subject to applicable law, you may request access to personal information that ShieldPoint holds about you and request correction of inaccurate or incomplete information.

Privacy Contact
shieldpointpestcontrol@gmail.com
+1 (437) 599-2177

16. Children’s Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

17. Third-Party Websites

Our website may contain links to third-party websites. ShieldPoint is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

ShieldPoint may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be updated.

19. Questions & Privacy Complaints

If you have a question, concern, or complaint about how ShieldPoint handles your personal information, please contact us first.

Shieldpoint
Brampton, Ontario,
Canada